Graduate Division

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Support for Students Experiencing Academic or Personal Difficulty

For students who are experiencing academic difficulties, the Graduate Division has the Graduate Division Counselor, Nadia Ortiz, who supports graduate students and postdoctoral scholars with their academic journey. This includes:

  • Additional academic support
  • Time management skills
  • Effective communication skills
  • Work/life balance
  • Life stressors affecting academics
  • Referrals to campus or community resources.

Students can contact Phong Luong, Psy.D. at 824-0246 or email .

Sometimes student cases require additional attention and consultation.  The Graduate Division works very closely with academic units and a broad campus support network to ensure that 1) faculty and staff who are working on student cases are informed of prevailing policy, and are following appropriate protocols in each case, and 2) that students are connected to the support services that will best aid them in getting back on track.   

As you proceed, you should follow these basic steps for student cases in need of additional attention:

  • Academic difficulty:
    • Be sure to follow policy for placing the student on academic probation and documenting interactions and notifications to the student.  The Graduate Division should always be notified when a student is placed on probation.
    • Follow-up with timelines, objectives and expectations outlined in the probation letter to ensure the student is meeting requirements.
    • Consult with the Graduate Division for additional guidance early in the process.
    • Refer the student to the Graduate Division Counselor.
  • Academic difficulty combined with concern for the student’s well-being:
    • Be sure to follow policy for placing the student on academic probation and documenting interactions and notifications to the student.  The Graduate Division should always be notified when a student is placed on probation.  While this may often seem like a difficult step to take, remember that policies and academic protocols have been put in place by the Graduate Council to protect the student and offer due process. 
    • Contact the Graduate Division for guidance and consultation. We will work as a hub for connection to additional layers of campus support and can guide you through the process of handling each student’s case. 
    • Your Graduate Division contact for this is: Ruth Quinnan, Director of Admissions and Academic Affairs, 949-824-5879

Finally, policies do change, and faculty in administrative positions and all graduate affairs staff are urged to stay current.  Moreover, knowing how policies apply to student cases that require additional attention can be confusing.  To help keep you up-to-date the Graduate Division provides training on policies, procedures and handling difficult cases.